If you live in Austin, Georgetown, Round Rock, Cedar Park, Leander, or Pflugerville, you’ve probably heard it: a top-load washer that suddenly starts slamming around like it’s trying to escape the laundry room during the spin cycle. One minute it’s fine, the next it’s “thump-thump-BANG” loud enough to wake the neighbors.

The Real Culprit: Unbalanced Loads + Worn Suspension Rods

Modern top-load washers spin at 700–800 RPM. That’s fast enough to fling water out of clothes in minutes — but only if the tub stays perfectly centered.

Your washer has four suspension rods (or springs on older models) that act like shock absorbers for a car. When they’re new, they keep the tub stable even with a slightly uneven load.

When they wear out (usually 5–8 years), the tub starts swinging wildly. The machine detects the imbalance, slams on the brakes, and either stops mid-cycle or tries to “re-balance” by banging itself against the cabinet — sometimes hard enough to walk across the floor.

Why Comforters & Towels Are the Worst Offenders

Heavy, absorbent items soak up water unevenly. One side gets heavier → tub tilts → suspension rods can’t control it → violent shaking.

The washer’s computer sees this as dangerous (it really can damage the machine) and throws an “UL” or “UB” error code, or just stops spinning altogether.

Quick Tests You Can Do Right Now

1. Rock Test – Push down on opposite corners of the washer. If it wobbles or one corner lifts easily → it’s not level (or legs are seized).
2. Tub Drop Test – Open the lid, push down hard on the tub, then let go. If it bounces more than once or twice → suspension rods are shot.
3. Comforter Test – Run a bulky load. If it stops with a UE/UB error every time → classic worn suspension symptom.

How to Prevent (and Fix) the Problem

• Always spread heavy items evenly around the agitator
• Don’t overload — leave at least a hand-width of space at the top
• Level the washer (use a bubble level on top — adjust front legs until perfect)
• Replace suspension rods before they completely fail (much cheaper than a new transmission)

The Hidden Danger Most People Miss

An out-of-balance washer doesn’t just make noise — it stresses bearings, drive systems, and can eventually crack the outer tub. Water leaks + electrical components = real fire risk.

We see it all the time in Austin-area homes: a suspension rod kit prevents an $800+ repair bill later.

Proudly serving Austin, Georgetown, Round Rock, Cedar Park, Leander, Pflugerville, and all surrounding Central Texas communities with honest, expert appliance repair.